Gartner defines content services platforms (CSPs) as the foundational component in an organization for the management and use of content. CSPs provide a way for employees to retrieve and work with content in a modern, seamless way across devices and organizational boundaries.
As such, they are a core component of any organization’s digital workplace strategy.
However, as organizations seek to consolidate content and document management systems, they are also used for more collaborative, ad hoc, content-centric requirements. In the digital workplace framework, this is described as integration into the “new work hub.”
This ability to support both formal business requirements and more ad hoc, collaborative, team-based working is what makes a CSP such a foundational component.
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