The US Customer Experience Decision-Makers' Guide 2022-23

Released: Nov 21, 2022 |
Length: 13 pages |
Language: English |
Resource: Whitepaper

Companies with 400 or more employees are adopting CX technologies at a healthy pace, however it’s important for them to avoid trying to “boil the ocean.” Because of the time and complexity involved with budget approvals, large companies are more apt to make large-volume technology buys—but they take too long to show success with those rollouts.

So they need to focus on business problems and opportunities, and address one at a time using advanced technologies, such as AI and analytics. This report will discuss details around the aforementioned technology trends, backed by data from Metrigy research studies.

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