IT / Business Management Whitepapers

Customer service best practices. Make every customer interaction count

Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing... Read More

This resource is sponsored by Genesys

Artificial intelligence: Friend or foe of customer

Applications and devices that are enabled for artificial intelligence (AI) increasingly think and act more like humans. This gives AI a... Read More

This resource is sponsored by Genesys

Building a competitive advantage through customer experience

Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken, and Vodafone... Read More

This resource is sponsored by Genesys

Journey mapping eBook: An outside-in approach to delivering great customer experiences

Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these... Read More

This resource is sponsored by Genesys

The Three Customer Service Megatrends in 2020: Fuse AI and Agents to Drive Better Experiences

Ensuring your agents have the right tools is key to bringing human connection to the contact center — and truly understanding your customers’... Read More

This resource is sponsored by Genesys

See how over 30 vendors compare on four pillars of customer service

Get the Gartner Report: Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace According to Gartner, “The... Read More

This resource is sponsored by Genesys

Not all cloud contact center vendors can deliver true omnichannel service

Choosing a new contact center platform is a big decision that involves more than just a feature-by-feature comparison. Other elements,... Read More

This resource is sponsored by Genesys

5 things you need to know about implementing a multi-CDN strategy

Can your business afford to lose $9,000 per minute? According to the Ponemon Institute $9,000 is the average cost of an unplanned outage.... Read More

This resource is sponsored by Limelight Networks

Building the Connected Retail Experience

“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that... Read More

This resource is sponsored by MuleSoft, LLC.

Transform your digital retail experience

The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now... Read More

This resource is sponsored by MuleSoft, LLC.

Using APIs to build your omnichannel architecture

Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that... Read More

This resource is sponsored by MuleSoft, LLC.

Modernize retail customer engagement with APIs

eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers... Read More

This resource is sponsored by MuleSoft, LLC.

COVID-19's impact to API strategies in financial services

In this webinar, we will share how COVID-19 is drastically accelerating the trend to digital in Financial Services. Today’s global... Read More

This resource is sponsored by MuleSoft, LLC.

A global bank's 3 step strategy for unlocking legacy systems

IT teams across industries face growing pressure to deliver projects faster while reducing costs. All too often, dated legacy systems hinder... Read More

This resource is sponsored by MuleSoft, LLC.

WiFi is Top Technology Influencing Consumer Dining & Lodging Choices

It wasn’t quite a mystery that guests at restaurants and hotels want free WiFi, but a new report shows just how much WiFi influences consumer... Read More

This resource is sponsored by Comcast Business

Connected Venues Meet Sports Fan Demand for Immersive Experiences

Venue owners and operators have limitless opportunities to differentiate themselves and create new sources of revenue by creating the fan experiences... Read More

This resource is sponsored by Comcast Business

Turn Your Business TV into a Full Video Experience

But as times change, so do expectations. Offering traditional TV at your business isn’t the same as it once was, because your customers,... Read More

This resource is sponsored by Comcast Business

PCI-Compliant SD-WAN Helps Retailers Effectively Boost Security

With large sprawling networks, and a variety of communication protocols being deployed at retail stores (wireless LANs, GPRS, Bluetooth, NFC,... Read More

This resource is sponsored by Comcast Business

Is it time to break up with your data center?

So is cloud migration worth the effort? In the old world, where IT was a functional cog in a business machine, the answer was “probably... Read More

This resource is sponsored by Cloudreach

The Main Thing for Concerned Broadcom Customers

When one company buys another company, the obvious question is always “Why?” Sometimes, the acquisition expands or deepens... Read More

This resource is sponsored by BMC Software

5 Keys to a Healthy Future-Proof Business Consulting Practice

When it comes to the health of the business, what do business consulting execs really care about? Obviously, it’s a loaded question,... Read More

This resource is sponsored by M-Files

Making Sense of Data for Success

Delve into the difference between data leaders and data laggards. Some businesses are clearly ‘winning’ in this age of data... Read More

This resource is sponsored by Oracle

Essential Guidance on DCIM for Edge Computing Infrastructure

The lack of staff or “lights out” nature of many local IT and mobile edge computing (MEC) sites makes operations & maintenance... Read More

This resource is sponsored by Schneider Electric

Visibility to multi-cloud: measurable outcomes from CMDB

Multi-cloud is quickly becoming the deployment standard as organizations leverage an ever-increasing variety of cloud computing services. The... Read More

This resource is sponsored by ServiceNow