Essential Whitepapers for IT Professionals

IT / Business Management

Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing... Read More
Applications and devices that are enabled for artificial intelligence (AI) increasingly think and act more like humans. This gives AI a... Read More
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken, and Vodafone... Read More
Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these... Read More
Ensuring your agents have the right tools is key to bringing human connection to the contact center — and truly understanding your customers’... Read More
Get the Gartner Report: Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace According to Gartner, “The... Read More
Choosing a new contact center platform is a big decision that involves more than just a feature-by-feature comparison. Other elements,... Read More
Can your business afford to lose $9,000 per minute? According to the Ponemon Institute $9,000 is the average cost of an unplanned outage.... Read More
“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that... Read More
The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now... Read More
Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that... Read More
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers... Read More
In this webinar, we will share how COVID-19 is drastically accelerating the trend to digital in Financial Services. Today’s global... Read More
IT teams across industries face growing pressure to deliver projects faster while reducing costs. All too often, dated legacy systems hinder... Read More
It wasn’t quite a mystery that guests at restaurants and hotels want free WiFi, but a new report shows just how much WiFi influences consumer... Read More
Venue owners and operators have limitless opportunities to differentiate themselves and create new sources of revenue by creating the fan experiences... Read More
But as times change, so do expectations. Offering traditional TV at your business isn’t the same as it once was, because your customers,... Read More
With large sprawling networks, and a variety of communication protocols being deployed at retail stores (wireless LANs, GPRS, Bluetooth, NFC,... Read More
65% of European CEOs are under significant pressure to deliver on their digital transformation (DX) strategies. Creating a digital platform... Read More
Customer Journey Analytics is a new offering for AA users that helps BI team and Data Scientists stitch together online and offline data to... Read More
Business needs to keep moving forward regardless of where people are located. Even when working remotely, employees need to be able to connect... Read More
Delivering on digital transformation grows more challenging by the year, as the proliferation of modern technologies (e.g. SaaS, mobile, IoT)... Read More
Today’s shipper ecosystem is overflowing with more orders, more inventory, more deliveries and more services - such as oversized and white... Read More
Manufacturers have significantly improved value chain performance over the past 20 years, boosting industry productivity by 47%. However,... Read More