Trending Whitepapers

State of Service Report

Tech is bringing rapid changes to customer service. New technology is accelerating a service transformation, and customer service is at... Read More

This resource is sponsored by LOB

Analyst Research: IT Solutions in Manufacturing: Differentiating with the Interactive Design & Automation Execution Loop (ID&AL)

As customer demands are evolving, manufacturing companies are also adopting new ways of running their business. Core enterprise applications... Read More

This resource is sponsored by Oracle

Prisma Cloud: The Industry's Only Comprehensive Cloud Native Security Platform

This infographic summarizes key observations and accomplishments in cloud native technology. In 2020 alone, our 1,800 global Prisma Cloud customers... Read More

This resource is sponsored by Palo Alto Networks

Segmentation That Isn't Hard

It was an unfortunate triple whammy when a Florida municipality was hit with the Emotet trojan, that downloaded TrickBot, and later, downloaded... Read More

This resource is sponsored by Illumio

Identity-Powered Microsegmentation: Going beyond network boundaries to protect cloud native applications

As organizations accelerate their cloud workload adoption—such as with on-premises virtual machines, public cloud virtual machines, and... Read More

This resource is sponsored by Palo Alto Networks

Implementation Guide for Vendors and Integrators Working in NERC-CIP Environments

This paper examines some of the essential NERC CIP Standards for third-party organizations to understand as well as how the requirements affecting... Read More

This resource is sponsored by Fortinet

How to Modernize Hadoop in Three Steps

Modernizing your Hadoop technology will help reduce the cost and size of existing data lakes, improve the customer experience by understanding... Read More

This resource is sponsored by Hitachi

eBook: Drive Performance with Insight and Collaboration

Today more than ever, supply chain professionals need full visibility across the supply network to make critical business decisions with confidence.... Read More

This resource is sponsored by Oracle

O'Reilly - Data Governance: The Definitive Guide

Through good data governance, you can inspire customer trust, enable your organization to identify business efficiencies, generate, more competitive... Read More

This resource is sponsored by Hitachi

RightAnswers Community: Putting Social into Self-Service

Online self-service is the most widely used customer service channel. Telephone support, once the most popular support channel, has been dethroned.... Read More

This resource is sponsored by Upland Software

Simplifed Zero Trust Segmentation

Ransomware and cyberattacks need to move across an organization to be successful. Although legacy segmentation products and rewalls claim to... Read More

This resource is sponsored by Illumio

OT Security in Transmission Distribution and Oil and Gas

The rapidly evolving digitalization of mission-critical operational technology (OT) in the Transmission/Distribution and Oil and Gas business... Read More

This resource is sponsored by Fortinet

Guide to Cloud Security Posture Management (CSPM) Tools

Good cloud security hygiene starts with complete visibility into the security and compliance posture of each resource deployed in your cloud... Read More

This resource is sponsored by Palo Alto Networks

451 Research: DataOps and the Evolution of Data Governance

Organizations are under pressure to maximize value from data, while also facing new regulatory and privacy restrictions. There is a need to... Read More

This resource is sponsored by Hitachi

The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence

Why Read This Report The COVID-19 pandemic has elevated the importance of customer service to nurture customers, retain and increase... Read More

This resource is sponsored by Upland Software

8 Questions to Ask Your Cloud Provider

The cloud makes it possible for companies to respond quickly to market changes—while reducing costs, increasing resiliency, and focusing... Read More

This resource is sponsored by Oracle

Achieving always-on security in the cloud era

The technology and operational challenges posed by the global COVID-19 pandemic have been substantial, and IT organizations have heroically... Read More

This resource is sponsored by Oracle

Investa Builds Confidence Against Breaches With Visibility From Illumio

As one of Australia’s largest commercial real estate companies, Investa has a powerhouse portfolio worth over $11 billion, with steady... Read More

This resource is sponsored by Illumio

9 principles for a better company password policy

What’s the ideal password policy? Should you be emphasizing password length or complexity? This guide will help you determine... Read More

This resource is sponsored by 1Password

How to Use NERC-CIP: An Overview of the Standards and Their Deployment with Fortinet

Now that organizations can consider tailored architectures, products and security solutions, many vendors have begun to map product offerings... Read More

This resource is sponsored by Fortinet

Driving Digital Transformation with Industry 4.0 and Integrated Business Planning

As the speed of business continues to rapidly evolve, so do the technologies that help manufacturers digitize their factories, drive financial... Read More

This resource is sponsored by Oracle

The guide to creating a culture of security

For today’s business, security is a teamwide effort and should involve everyone at your organization, not just IT. All it takes is one... Read More

This resource is sponsored by 1Password

The basic principles of KCS

The purpose of this eBook is to provide a basic understanding of KCS, or Knowledge Centered Service. If your eyes glaze over when you hear about... Read More

This resource is sponsored by Upland Software

Three Proven Strategies To Improve Your Facilities Management

Building occupants expect higher standards of quality coupled with quick and accurate response times. And, building owners require their facilities... Read More

This resource is sponsored by 4insite