Essential Whitepapers for IT Professionals

IT / Business Management

Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing... Read More
Applications and devices that are enabled for artificial intelligence (AI) increasingly think and act more like humans. This gives AI a... Read More
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken, and Vodafone... Read More
Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these... Read More
Ensuring your agents have the right tools is key to bringing human connection to the contact center — and truly understanding your customers’... Read More
Get the Gartner Report: Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace According to Gartner, “The... Read More
Choosing a new contact center platform is a big decision that involves more than just a feature-by-feature comparison. Other elements,... Read More
Can your business afford to lose $9,000 per minute? According to the Ponemon Institute $9,000 is the average cost of an unplanned outage.... Read More
“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that... Read More
The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now... Read More
Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that... Read More
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers... Read More
In this webinar, we will share how COVID-19 is drastically accelerating the trend to digital in Financial Services. Today’s global... Read More
IT teams across industries face growing pressure to deliver projects faster while reducing costs. All too often, dated legacy systems hinder... Read More
It wasn’t quite a mystery that guests at restaurants and hotels want free WiFi, but a new report shows just how much WiFi influences consumer... Read More
Venue owners and operators have limitless opportunities to differentiate themselves and create new sources of revenue by creating the fan experiences... Read More
But as times change, so do expectations. Offering traditional TV at your business isn’t the same as it once was, because your customers,... Read More
With large sprawling networks, and a variety of communication protocols being deployed at retail stores (wireless LANs, GPRS, Bluetooth, NFC,... Read More
There’s no question that ransomware is a growing threat. In what may be the biggest attack against a commercial business in history,... Read More
COVID-19 has caused a level of social and economic upheaval that is unprecedented in modern times. Organizations are facing sudden and... Read More
Improving the quality of the customer experience is the biggest opportunity for businesses today. Delivering that improvement depends on having... Read More
When it comes to the health of the business, what do business consulting execs really care about? Obviously, it’s a loaded question,... Read More
While change is no stranger to an IT professional like you, it had to be unsettling when you heard CA Technologies was becoming part of Broadcom.... Read More
Organizations of all sizes are worried about print security, and with good reason. In a threat landscape that increasingly targets endpoint... Read More