Essential Whitepapers for IT Professionals

IT / Business Management

Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing... Read More
Applications and devices that are enabled for artificial intelligence (AI) increasingly think and act more like humans. This gives AI a... Read More
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken, and Vodafone... Read More
Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these... Read More
Ensuring your agents have the right tools is key to bringing human connection to the contact center — and truly understanding your customers’... Read More
Get the Gartner Report: Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace According to Gartner, “The... Read More
Choosing a new contact center platform is a big decision that involves more than just a feature-by-feature comparison. Other elements,... Read More
Can your business afford to lose $9,000 per minute? According to the Ponemon Institute $9,000 is the average cost of an unplanned outage.... Read More
“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that... Read More
The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now... Read More
Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that... Read More
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers... Read More
In this webinar, we will share how COVID-19 is drastically accelerating the trend to digital in Financial Services. Today’s global... Read More
IT teams across industries face growing pressure to deliver projects faster while reducing costs. All too often, dated legacy systems hinder... Read More
It wasn’t quite a mystery that guests at restaurants and hotels want free WiFi, but a new report shows just how much WiFi influences consumer... Read More
Venue owners and operators have limitless opportunities to differentiate themselves and create new sources of revenue by creating the fan experiences... Read More
But as times change, so do expectations. Offering traditional TV at your business isn’t the same as it once was, because your customers,... Read More
With large sprawling networks, and a variety of communication protocols being deployed at retail stores (wireless LANs, GPRS, Bluetooth, NFC,... Read More
Since its inception over two decades ago, the primary objective of business intelligence has been the creation of a top-down single source of... Read More
COVID-19 has caused a level of social and economic upheaval that is unprecedented in modern times. Organizations are facing sudden and... Read More
As the digital economy grows, the stakes rise for CIOs. Can they use information technology in new and creative ways to enhance their customers’... Read More
The far-reaching financial, legal and reputational implications of a data loss mean that information security is a business imperative. Safeguarding... Read More
Business needs to keep moving forward regardless of where people are located. Even when working remotely, employees need to be able to connect... Read More
Get an analyst view of the year’s best in workload automation In this year’s Radar Report for workload automation, EMA determines... Read More